Currently in production or in customer use.
About · Innovation
Innovation areas.
Where we are creating something new in the industrial equipment lifecycle.
The innovation matrix.
| Area | What we are developing |
|---|---|
| Industrial ServiceTech | The Care and Field ecosystem — a mobile-first customer and technician experience for industrial equipment service. |
| Cloud Platform | A centralised industrial service infrastructure on AWS — the digital foundation for records, notifications, APIs and future IoT. |
| Equipment Lifecycle | Machine-to-service digital records — every machine has an identity that persists through its full life. |
| Industrial IoT | A roadmap for cloud-connected controllers, operating-hour capture, equipment-health telemetry and remote diagnostics. |
| Artificial Intelligence | A roadmap for AI-assisted diagnostics, knowledge search over manuals and SOPs, and predictive maintenance. |
| Machine Vision | Exploratory work on AI-based inspection and sorting applications for post-harvest and food processing. |
| Automation | PLC, HMI and industrial control engineering delivered as part of custom equipment. |
| Digital Documentation | A cloud-based repository for machine manuals, drawings, warranty and service records. |
| Field Workforce | A digital technician assignment, execution and reporting system, replacing paper service reports. |
| Customer Experience | A mobile-first equipment-support experience for factory owners and operators. |
How we label what is live and what is roadmap.
Because we describe both what exists and what is planned, everything on this website is labelled:
Actively being built and expected to be released within the current roadmap horizon.
Planned direction; work has not started or is at concept stage.
You will see these labels on every product and roadmap page.
Building a connected industrial operation?
Talk to us about equipment, service, or a pilot integration with SSEC Care and Field.