SSECPL field engineers
Carry every open job, the machine's full context, and the tools to complete a report without paper.
Platform · Technician app
SSEC Field — every service call, digitally executed.
From job assignment to signed report, every step of a service visit is captured on the technician's phone.
In active rollout
One flow, from ticket to signed report.
Customer raises request in Care
↓
Service ticket generated
↓
Relevant technician assigned
↓
Technician receives job in Field
↓
Accept → Travel → Attend
↓
Checklist · Photos · Parts
↓
Digital service report
↓
Customer equipment history updated
9:41● ● ●
Today's jobs
SSEC Field · technician view
#1842 · Breakdown
Paneer line · 11:30 AM · 4.2 km
En routeMachine context
Checklist · drawings · service history
Complete visit
Photos · parts · digital report
Open job card
Illustrative app preview · Features vary by rollout stage
Feature status.
| Capability | Status |
|---|---|
| Job assignment & acceptance | Live |
| Machine context (docs, history, warranty) on job card | Live |
| Digital checklist per machine type | Live |
| On-site photo & video capture | Live |
| Spare-part indent from field | In development |
| Digital signature on service completion | In development |
| Offline mode with sync | In development |
| Route planning across the day's jobs | Roadmap |
| AI-assisted troubleshooting inside the job card | Roadmap |
| Machine-health telemetry inside the job card | Roadmap |
Who Field is for.
Authorised service partners
Outsourced technicians who service SSECPL equipment on our behalf, with the same job card and reporting standard.
In-house maintenance teams Future
For enterprise customers who want to run internal maintenance on the same platform.
Building a connected industrial operation?
Talk to us about equipment, service, or a pilot integration with SSEC Care and Field.