For customers
SS Engineers Care
A practical place to organise your equipment information and start a conversation about service or spare parts.
- Machine records
- Service requests
- Equipment documents
SSECPL MOBILE APPS
Equipment support.
In your hands.
Meet SS Engineers Care for customers and SS Engineers Field for technicians. Two focused tools for the people who own, operate and support your equipment.
For technicians: explore FieldMade for people.
Built around your equipment.
CareFor customers
FieldFor technicians
01 / FIND YOUR FIT
Two apps.
One clear choice for you.
Start with your role. Care brings customer support tasks together; Field helps technicians organise service work. Customers do not need both apps.
For technicians
SS Engineers Field
A workspace for technicians handling assigned service tasks, with equipment context and tools for documenting work.
- Assigned jobs
- Service checklists
- Site photographs
02 / SS ENGINEERS CARE
Everything you need.
A little closer.
Bring equipment information and support tasks into one customer workspace. Less searching for the essentials, more context for your next service conversation.
01 / YOUR EQUIPMENTA familiar home
A familiar home
for every machine.
Register and view machines in your equipment list, with a reference point for each asset.
The next step
starts here.
Share your service or spare-part requirements alongside the equipment details your team needs.
03 / REQUEST PROGRESSKeep the conversation
Keep the conversation
moving forward.
Consult ticket progress in Care and speak with the service team when you need clarification.
04 / EQUIPMENT DOCUMENTSGood information.
Good information.
Within reach.
Find and download the manuals and equipment documents made available for your machines.
Illustrative feature artwork. Available functions and records depend on your equipment and rollout configuration.
More about Care03 / SS ENGINEERS FIELD
Ready for the work
in front of you.
Equipment context and service tasks, brought together for technicians. Field supports the work at site while the service team coordinates the wider request.
See assigned work
Review assigned jobs and the information needed to prepare for a service visit.
Understand the machine
Refer to available equipment documents and service history in the job context.
Work through checklists
Use digital service checklists to record the checks carried out during a job.
Capture site observations
Add photographs or video to document equipment conditions and the work performed.
For technicians. Contact SSECPL to confirm your team's access route and available functions.
Ask about Field access Field product details04 / SEE THE CONNECTION
Different roles.
A shared service journey.
This example brings the documented roles together. The service team coordinates the work; the sequence does not represent automatic app-to-app updates.
- 01
Customer raises a request
Care provides a route to share the equipment reference and describe the service requirement.
- 02
Service team coordinates
The team reviews the requirement and coordinates the next steps with the people involved.
- 03
Technician records the work
Field brings assigned work, checklists and site observations into the technician's workflow.
- 04
Customer checks progress
The customer can consult ticket progress in Care and follow up with the service team.
EXAMPLE WALKTHROUGH01 / 04
CARE / CUSTOMER
Start with the equipment.
Identify the machine and describe what needs attention.
Play the 12-second example, or choose any step.
05 / GETTING STARTED
A simple place to begin.
Start with a conversation about the correct app and your equipment. Our team can clarify the access process before you install or sign in.
- 01
Choose your role
Equipment owners and customer teams: choose Care. Technicians working with the service team: ask about Field.
- 02
Confirm your access
Ask SSECPL for the approved distribution route, phone compatibility and account requirements for your role.
- 03
Get your bearings
Confirm which equipment records or assigned jobs are available to your account, then explore the supported functions.
THE RIGHT APP. THE RIGHT NEXT STEP.
Your equipment.
Your people.
Better connected.
Contact SS Engineers and Consultants Private Ltd for the current app access route and device requirements.
SS Engineers Care
Tell us about your equipment and ask how to access the customer app.
Request Care accessSS Engineers Field
Confirm your service-team access before obtaining the technician app.
Request Field accessFor help with an existing account, contact our team. Read our Privacy Policy.
A LITTLE MORE CLARITY
Before you begin.
Practical answers to help you choose.
Which app should I use?
Choose Care for customer equipment and support tasks. Field is for technicians handling service work. You do not need both apps to request customer support.
Is the app available for my phone?
Ask our team for the current supported devices and approved installation route for your chosen app before downloading it.
How do I get access?
Use the Care or Field access link above. The team can explain the relevant account requirements and distribution route.
Where can I request help?
Visit Contact us and include the app name and a short description of the issue. Never include passwords in your enquiry.
Explore the wider platformDigital Equipment ID Cloud architecture